Incidents reported on status page for VALD https://status.vald.com/ https://d1lppblt9t2x15.cloudfront.net/logos/3a3760a6353c53e17472fd7aaae99bd0.png https://status.vald.com/ en https://status.vald.com/incident/966539 Fri, 14 Aug 2026 23:00:01 -0000 https://status.vald.com/incident/966539#6a96c7baf2ee6870b86d94e9bf53876747a78e4e95faf0a2ea519e55897a5ec0 At VALD, we periodically perform scheduled maintenance to improve the performance, stability and security of our systems. During a set period when maintenance is carried out, VALD apps and services may be unavailable or have limited functionality. More information: https://support.vald.com/hc/en-au/articles/59225151847833-Prepare-for-a-planned-maintenance-outage If you have any issues or questions regarding this outage, please reach out to support@vald.com https://status.vald.com/incident/753927 Thu, 30 Oct 2025 01:00:00 -0000 https://status.vald.com/incident/753927#55573e589bc29dd724175aac943d0aacad9e6bc2b6175bbbac7734ba4311e4b7 Microsoft Azure has confirmed the outage is resolved, and they continue to operate with caution. "Between 15:45 UTC on 29 October and 00:05 UTC on 30 October 2025, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors" "The AFD & CDN delivery services continue to be stable and are running as expected. Out of an abundance of caution, all service management operations (including creation, updates, deletions, and purges) to AFD via portal or APIs continue to remain temporarily suspended. We are working on a comprehensive plan to gradually reenable these in a phased approach, while ensuring the platform remains stable." https://status.vald.com/incident/753927 Wed, 29 Oct 2025 21:06:00 -0000 https://status.vald.com/incident/753927#d0870fb6e88991a16af13d197e2e45bdf272737de31e52a42de12e46ec2f4d23 Microsoft Azure has provided the following update: "We initiated the deployment of our ‘last known good’ configuration, which has now successfully completed. We are currently recovering nodes and re-routing traffic through healthy nodes. As recovery progresses, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability until more nodes are fully restored. This recovery effort involves reloading configurations and rebalancing traffic across a large volume of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover. We expect continued improvement across affected regions. This means we expect recovery to happen by 23:20 UTC on 29 October 2025" We are observing recovery in line with Microsoft Azure's update. https://status.vald.com/incident/753927 Wed, 29 Oct 2025 16:29:00 -0000 https://status.vald.com/incident/753927#5e8d77c26d7456ece64b0162f26e9898f7f1a89c3d05eabf9c461dda01df8741 https://azure.status.microsoft/en-us/status https://status.vald.com/incident/548837 Fri, 23 May 2025 20:00:56 -0000 https://status.vald.com/incident/548837#af0d2cbe087d3d4e6e5863820d79ab5d88fd84fa0671caa9752127d7bb51d987 We wish to inform you of upcoming scheduled maintenance for ForceDecks, aimed at improving system performance and reliability. During this time, all ForceDecks apps and services will be temporarily unavailable, including ForceDecks data in VALD Hub and MoveHealth. However, you can continue to use ForceDecks offline. Scheduled Outage Details: - AEST: Saturday, 24th May 2024 | 6:00am - PST: Friday, 23rd May 2024 | 1:00pm - EST: Friday, 23rd May 2024 | 4:00pm - UTC: Friday, 23rd May 2024 | 8:00pm Expected Duration: Up to 12 hours We apologise for any inconvenience this may cause and appreciate your patience as we work to enhance your experience. If you have any questions or concerns, please contact us at support@vald.com. Thank you for your understanding and continued support. Best regards, VALD https://status.vald.com/incident/460475 Sat, 30 Nov 2024 23:00:00 -0000 https://status.vald.com/incident/460475#ab155426fc3c0eb664817e7b5ee93282308d72fd09d501a5ae43cbff8624a555 Between 11:00 PM Saturday 30 November 2024 and 01:00 AM Sunday 1 December 2024 UTC, VALD Hub, MoveHealth, Education and Questionnaire will be offline for essential maintenance. If you have any questions or concerns regarding this scheduled maintenance, please don't hesitate to reach out to our support team at support@vald.com. https://status.vald.com/incident/399349 Sun, 21 Jul 2024 23:00:00 -0000 https://status.vald.com/incident/399349#4075ec92d1ce322d079a10c5fe8f80e14f9e96fc5343b166bd68beb9bdcf6da4 Between 11:00PM and 11:30PM Sunday 21 July 2024 UTC ForceDecks will be offline for essential maintenance. If you wish to capture any test data during this time, please log in before this time and then capture your data in offline mode. Tests recorded during this downtime will be uploaded when the maintenance is complete. See the article below for information on using the ForceDecks app in offline mode. https://support.vald.com/hc/en-au/articles/26625674610969-Using-ForceDecks-offline ForceDecks external API will also be unavailable during this time. If you have any questions or concerns regarding this scheduled maintenance, please don't hesitate to reach out to our support team at support@vald.com https://status.vald.com/incident/350530 Thu, 04 Apr 2024 05:00:00 -0000 https://status.vald.com/incident/350530#c81ec01b07852fbc120a1afdd1460d7051c6d188488145cd24931418e67f0b99 We are confident that this issue is now fully resolved for all users. If you continue to experience any problems with test uploads or other online functionalities, please contact our technical support team. Thank you. https://status.vald.com/incident/350530 Thu, 04 Apr 2024 03:00:00 -0000 https://status.vald.com/incident/350530#cfe90a8d5fcb4d404969c7d51986e32889d33f8c752d4cbe40162f7758dc872f Performance appears to be back to normal for most impacted users. Test upload functionality and other online features should now be functioning as expected. We'll provide another update in one hour. https://status.vald.com/incident/350530 Thu, 04 Apr 2024 02:10:00 -0000 https://status.vald.com/incident/350530#0233e5e09a23cc3b55235c0a817c4f99bdbb1e670adbf18cd52860b107135a2b We've observed an improvement in performance in some products; users with tests in their offline queue may begin to see these successfully uploaded. We will provide further status updates as they become available from Microsoft or the VALD team. https://status.vald.com/incident/350530 Thu, 04 Apr 2024 01:20:00 -0000 https://status.vald.com/incident/350530#f7ee0af9e501eee4e6e7ab88e421776c2427bbacc8e7fe93ab6ad20d69b7d08a Users geographically close to the East US Azure data region may experience difficulties uploading tests and using some online functionalities. The team is monitoring the situation and is awaiting an update from Microsoft for more information. While we await more information, you can conduct offline testing using the following resources: - [Using ForceDecks offline -- VALD Knowledge Base](https://support.vald.com/hc/en-au/articles/26625674610969-Using-ForceDecks-offline "https://support.vald.com/hc/en-au/articles/26625674610969-using-forcedecks-offline") - [Using your ForceFrame offline -- VALD Knowledge Base](https://support.vald.com/hc/en-au/articles/4998191111961-Using-your-ForceFrame-offline "https://support.vald.com/hc/en-au/articles/4998191111961-using-your-forceframe-offline") - [Using your NordBord offline -- VALD Knowledge Base](https://support.vald.com/hc/en-au/articles/4812458733209-Using-your-NordBord-offline "https://support.vald.com/hc/en-au/articles/4812458733209-using-your-nordbord-offline") - [Using DynaMo offline -- VALD Knowledge Base](https://support.vald.com/hc/en-au/articles/26624900987033-Using-DynaMo-offline "https://support.vald.com/hc/en-au/articles/26624900987033-using-dynamo-offline") - [Using SmartSpeed Plus offline -- VALD Knowledge Base](https://support.vald.com/hc/en-au/articles/26625322004633-Using-SmartSpeed-Plus-offline "https://support.vald.com/hc/en-au/articles/26625322004633-using-smartspeed-plus-offline") - [Using SmartSpeed offline -- VALD Knowledge Base](https://support.vald.com/hc/en-au/articles/14820409606041-Using-SmartSpeed-offline "https://support.vald.com/hc/en-au/articles/14820409606041-using-smartspeed-offline") https://status.vald.com/incident/315943 Mon, 22 Jan 2024 09:00:00 -0000 https://status.vald.com/incident/315943#a4a50d0e31e59a87c24346fc35dbc0d5c6b4c1bbd2be9505ab873786eb38fe6a ForceFrame will be offline for maintenance at 7:00pm on January 22nd AEST in the Oceania and Asia regions. If you experience issues outside of these regions, please contact VALD Support. If you wish to capture any test data during this time, you should log in, in advance, and then capture your data in offline mode. Tests recorded during this downtime will be uploaded when the maintenance is complete. See the article below for information on using the ForceFrame app in offline mode. https://support.vald.com/hc/en-au/articles/4998191111961-Using-your-ForceFrame-offline https://status.vald.com/incident/314207 Sat, 20 Jan 2024 23:00:00 -0000 https://status.vald.com/incident/314207#8c0171795bc6d5285fc1f23604d754ffa5771ec9c27ce6b8ec3f86167bc2876a ForceFrame will be offline for maintenance at 11:00 pm on January 20th UTC. If you wish to capture any test data during this time, you should sign into your ForceFrame app in advance so that you will be able to capture your data while working offline. Tests recorded during this downtime will be uploaded when the maintenance is complete. See the article below for information on using the ForceFrame app in offline mode. https://support.vald.com/hc/en-au/articles/4998191111961-Using-your-ForceFrame-offline https://status.vald.com/incident/281784 Sun, 05 Nov 2023 19:00:00 -0000 https://status.vald.com/incident/281784#c2943c2ce8a642605d8bef79d24f652a27962433cffdd032db5f09136f0c4e73 Between 8:00pm and 10:00pm on Sunday 5 Nov 2023 UTC, the VALD system will be offline for essential maintenance. During this time, VALD Hub and TeleHab will be unavailable for use. Other VALD apps may have limited functionality working. If you wish to capture any test data during this time, you should log in, in advance, and then capture your data in an offline mode. Here are some links about working offline with VALD apps. https://support.vald.com/hc/en-au/articles/14820409606041-Running-SmartSpeed-drills-offline-and-manually-uploading-results https://support.vald.com/hc/en-au/articles/4998191111961-Using-your-ForceFrame-Offline https://support.vald.com/hc/en-au/articles/4812458733209-Using-your-NordBord-Offline If you have any issues or questions regarding this outage, please reach out to support@vald.com https://status.vald.com/incident/273803 Sun, 22 Oct 2023 03:30:00 -0000 https://status.vald.com/incident/273803#fc6cc660e795337719c6f2467fd7ccbbf3bf5637d40242c12ab8cdde5ca0644e Maintenance completed https://status.vald.com/incident/273803 Sun, 22 Oct 2023 01:15:00 -0000 https://status.vald.com/incident/273803#20db24bd257ecaded095e9cace3af290afbbfad039a546127e3c7c0b65f37cc1 ForceFrame test data will be unavailable to upload or download for all users. This issue is related to an internal system upgrade. Tests recorded during this downtime will be uploaded when the maintenance is complete. https://status.vald.com/incident/260092 Sat, 16 Sep 2023 21:00:00 -0000 https://status.vald.com/incident/260092#ada065c56549ec8ec1a60cb8996a661e78403adbf99ffc6764cb208586f57c6b Between 07:33 UTC and 21:38 UTC on 16 Sep 2023, some parts of the VALD platform experienced persistent issues trying to connect to Azure SQL Database in East US. All users will now have access to VALD products and services as per normal. If you or a client are still encountering any issues, please reach out to support@vald.com https://status.vald.com/incident/260092 Sat, 16 Sep 2023 18:57:00 -0000 https://status.vald.com/incident/260092#767333a60bc8953f3265eacae45d3e7127a66df97ac5356833e51865dcf1f3c5 Microsoft have advised they are manually rebooting affected instances, which should bring the databases back online. We are seeing promising signs of recovery for of our infrastructure. https://status.vald.com/incident/260092 Sat, 16 Sep 2023 16:05:00 -0000 https://status.vald.com/incident/260092#1c5e5533adb8d0c7d508862779fbaa10b0ccc8c380a4a35cf5e117a709293ee7 Remediation efforts from Microsoft are ongoing - Microsoft has suggested that some affected storage and compute nodes have started to recover. We are expecting to see some VALD services begin recovering soon. Updates will follow as portions of our infrastructure are confirmed to have healed. https://status.vald.com/incident/260092 Sat, 16 Sep 2023 14:22:00 -0000 https://status.vald.com/incident/260092#5d1c683bf330b24add07f0928527535d13a95f17c613f115364798e8eb412846 This incident started at 07:33 UTC on 16 Sep 2023; Microsoft has now confirmed that they are working to return the affected compute and storage resources to a healthy state. https://status.vald.com/incident/260092 Sat, 16 Sep 2023 13:10:00 -0000 https://status.vald.com/incident/260092#c2d346d08f2c578081ed00d8652a977f504ff6ad7aa6ebf29ce8e8fccdec8abe The latest update from Microsoft provides no further insight as to how their remediation efforts are progressing. The VALD support team suggests clients use our applications offline data capture functionality. Some clients have confirmed that toggling a VPN to Europe or Australia is a viable short-term workaround. https://status.vald.com/incident/260092 Sat, 16 Sep 2023 12:15:00 -0000 https://status.vald.com/incident/260092#a3b49fa5cede8dd3ae0096388c88d74a829d12af5f34a55446e03a48b78ba9b8 The latest update from Microsoft suggests that the scope of the issue also includes compute resources, not just storage. We are exploring potential mitigation strategies. Users outside the North and South American regions should be unaffected by this incident. https://status.vald.com/incident/260092 Sat, 16 Sep 2023 11:45:00 -0000 https://status.vald.com/incident/260092#6906b9037a4626843be66750dd3c54a0e3334b3c538ff7017f4ea0a49ebf52bd We've been alerted that our SQL database instance in the Azure East US region is one of a number currently performing at a degraded state. VALD users in or near the US region might experience long loading times across our apps or even time-outs. We'll post updates as more information becomes available. https://status.vald.com/incident/252842 Thu, 31 Aug 2023 05:27:00 -0000 https://status.vald.com/incident/252842#a7b1703fc155c3d9e778bd808021eb152d50a65ca93e6f3d356566cce72a7dad We have now completed our recovery and maintenance - all users will now have access to VALD products and services as per normal. If you or a client are still encountering any issues please reach out to support@vald.com