We have now completed our recovery and maintenance - all users will now have access to VALD products and services as per normal.

If you or a client are still encountering any issues please reach out to support@vald.com

The ForceDecks service has begun to recover. We will update this page once we are confident that full availability is restored for most ForceDecks users.

The team is confident that DynaMo is now fully recovered. If you experience any issues signing into the DynaMo test capture app or uploading data - please let us know via support@vald.com.

TeleHab & VALD Hub should now be available for all users globally.

We expect NordBord, ForceFrame and DynaMo to now be fully recovered for most users.

Components of our infrastructure have been redeployed. Access to services has begun to recover - the team continues to monitor the situation, and we'll release an update when we're confident that full availability has returned.

If you have pending test uploads, please do not uninstall your test capture application.

Handover to the Brisbane HQ has begun. Most apps and services appear to have recovered, but key elements remain offline. Feedback from Microsoft is that they are aware not all client workloads are fully recovered.

Microsoft mitigation efforts continue.

Mitigation efforts from Microsoft are ongoing. Compute and storage remains severely impacted.

Microsoft have reportedly begun recovery procedures. They are not yet able to provide an exact ETA.

VALD is one of a subset of customers whose Azure workloads are currently being impacted by an outage across a number of Microsoft data centers.

We are tracking the issue. Per the most recent update from Microsoft, service degradation started at 08:30 UTC and is ongoing.