Previous incidents

October 2023
No incidents reported
September 2023
Sep 16, 2023
1 incident

Incident: SQL Database connection errors in the Azure 'East US' region

Degraded

Resolved Sep 17 at 07:00am AEST

Between 07:33 UTC and 21:38 UTC on 16 Sep 2023, some parts of the VALD platform experienced persistent issues trying to connect to Azure SQL Database in East US.

All users will now have access to VALD products and services as per normal.

If you or a client are still encountering any issues, please reach out to support@vald.com

6 previous updates
August 2023
Aug 30, 2023
1 incident

Incident: Upstream service provider downtime

Downtime

Resolved Aug 31 at 03:27pm AEST

We have now completed our recovery and maintenance - all users will now have access to VALD products and services as per normal.

If you or a client are still encountering any issues please reach out to support@vald.com

9 previous updates